Free shipping to 48 States. Ships same day if ordered before 2pm CST. See details...

Shipping Policy

Although many orders are shipped the same day that we receive them, due to a variety of factors it can take up to 24 hours to process your credit card information and ship your order. UPS picks up shipments daily, Monday through Friday around 4:00 PM (Eastern Time). They DO NOT operate on weekends or holidays. If you place an order for shipping on Friday night, the next available shipping day is Monday.

Transit time depends on where you are located and which warehouse we ship your order from.

Estimated Transit Times

Transit time

IMPORTANT INFORMATION on expedited shipments such as Next Day Air, Second Day Air and 3- Day Select:

1.) The pickup day is not counted as a transit day.
2.) Weekend and holidays are not counted as transit days.

Example: If you place an order Friday evening for 3-Day Select shipment and the following Tuesday happens to be a holiday, your order will be processed for Monday shipment. Since Tuesday is a holiday, the first transit day is Wednesday, the second transit day is Thursday and the final transit (and delivery) day is Friday. It is important to understand this scenario for all expedited shipment methods.

To avoid delay in the processing of your order, please be sure to provide us with accurate credit card information (name as it appears on the card, billing phone number and address). If this information does not match exactly with what the credit card company has on file for you, you will need to be contacted for the correct information. Contact is normally to the email address that you have provided on your order form. If this information is not correct or you don't check your mail regularly, you may miss important correspondence from us regarding your order. ships via UPS and USPS depending on the item. Larger items and heavier orders will ship via UPS services. Smaller items such as harnesses, fuses etc will ship via USPS service. Although our shopping cart calculates shipping via UPS, we sometimes will ship via Fedex, DHL or another similar carrier. Each carrier has it's areas where service is better than another and we try to select the best service to get your order delivered in the most timely manner. In instances we use UPS or another carrier, the shipping charges will be exactly as calculated on our shopping cart. We ship to both the US and Canada and we can ship internationally but PLEASE be sure to contact us first before placing an international order at for more information and quotes. Note: For any orders shipping internationally you are responsible for any and all custom duty fees and taxes. Most items shipped via UPS Ground will arrive within 1 to 4 days depending on your location in the US and 7 to 14 days within Canada.

HiFi Soundconnection
1738 N Gregory
Nixa, MO 65714
Phone: (877)275-4434

Free shipping on items only applies to orders shipping to the Continental United States. If you live outside the Continental United States you will have to pay for the normal shipping charges to your location.

Item Availability Status

  • In Stock: Ships same day if placed before 2 o'clock in the afternoon Central Standard Time.
  • Ships from Manufacturer: Generally ships out within three days when order is placed. Delivery time may vary from manufacturer, please call our customer service for information.
  • On Order: Usually arrives and ships within a week from order. Please call our customer service for exact information per item.

Return Policy

We want to ensure your complete satisfaction with your purchase from HiFiSoundConnection. If, for any reason, you are not entirely happy with your product, we have a straightforward return policy to assist you.

Within 60 days of receiving your product, you may return certain items in their original condition and packaging for a refund. However, please take note of the following terms:

  • We are not responsible for any shipping and/or handling charges to return an item to HiFiSoundConnection.
  • We may apply a 20% restocking fee for items returned for remorse.
  • We do NOT refund the amount you paid for shipping, duties, taxes, or any other charge incurred getting the item to your location.
  • Missing parts or other damages may reduce from the amount you are refunded.
  • Other fees associated with items not included with the returned merchandise such as bass knobs, fuse holders, manuals, etc that were not included with the package are also subject to additional fees depending on the item not returned.

Defective Item Claims

In the unlikely event that your product becomes defective within 60 days of receiving it, you can claim our in-house HiFiSoundConnection warranty, unless otherwise stated on the product page.

Please be aware of the following procedures:

  • We are not responsible for any shipping and / or handling charges to return a defective item to HiFiSoundConnection.
  • We reserve the right to refer you to the manufacturer for any warranty exchanges.
  • We will not send your replacement item until we have received and checked in the defective product, this may take up to 1 business day.

Missing, Wrong, or Damaged Packages

If your package is missing, includes a wrong item, or if the package / item is damaged in shipping, please contact us within 24 hours after the package is received. You can email to obtain authorization and / or any questions regarding our policy.

At HiFiSoundConnection, we value our customers and strive to provide exceptional service throughout your shopping experience. Should you require any assistance or have any concerns, please don't hesitate to contact our friendly team, and we'll be delighted to assist you. Thank you for choosing HiFiSoundConnection for your audio needs.