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Shipping Policy | Item Availability Status | Return Policy | Cancellation PolicyAlthough many orders are shipped the same day that we receive them, due to a variety of factors it can take up to 24 hours to process your credit card information and ship your order. UPS picks up shipments daily, Monday through Friday around 4:00 PM (Eastern Time). They DO NOT operate on weekends or holidays. If you place an order for shipping on Friday night, the next available shipping day is Monday.
Transit time depends on where you are located and which warehouse we ship your order from.
Estimated Transit Times
IMPORTANT INFORMATION on expedited shipments such as Next Day Air, Second Day Air and 3- Day Select:
1.) The pickup day is not counted as a transit day.
2.) Weekend and holidays are not counted as transit days.
Example: If you place an order Friday evening for 3-Day Select shipment and the following Tuesday happens to be a holiday, your order will be processed for Monday shipment. Since Tuesday is a holiday, the first transit day is Wednesday, the second transit day is Thursday and the final transit (and delivery) day is Friday. It is important to understand this scenario for all expedited shipment methods.
To avoid delay in the processing of your order, please be sure to provide us with accurate credit card information (name as it appears on the card, billing phone number and address). If this information does not match exactly with what the credit card company has on file for you, you will need to be contacted for the correct information. Contact is normally to the email address that you have provided on your order form. If this information is not correct or you don't check your mail regularly, you may miss important correspondence from us regarding your order.
Hifisoundconnection.com ships via UPS and USPS depending on the item. Larger
items and heavier orders will ship via UPS services. Smaller items such as
harnesses, fuses etc will ship via USPS service. Although our shopping cart calculates shipping via UPS, we sometimes will ship via Fedex, DHL or another similar carrier. Each carrier has it's areas where service is better than another and we try to select the best service to get your order delivered in the most timely manner. In instances we use UPS or another carrier, the shipping charges will be exactly as calculated on our shopping cart. We ship to
both the US and Canada and we can ship internationally but PLEASE be sure to
contact us first before placing an international order at
for more information and quotes. Note: For any orders shipping internationally you are responsible for any and all custom duty fees and taxes. Most
items shipped via UPS Ground will arrive within 1 to 4 days depending on
your location in the US and 7 to 14 days within Canada.
HiFi Soundconnection
1738 N Gregory
Nixa, MO 65714
Phone: (877)275-4434
Free shipping on items only applies to
orders shipping to the Continental United States. If you live outside the
Continental United States you will have to pay for the normal shipping
charges to your location.
Item Availability Status
- In Stock: Ships same day if placed before 2 o'clock in the afternoon Central Standard Time.
- Ships from Manufacturer: Generally ships out within three days when order is placed. Delivery time may vary from manufacturer, please call our customer service for information.
- On Order: Usually arrives and ships within a week from order. Please call our customer service for exact information per item.
Return Policy
Within 30 days of receiving your product you may return certain items in their original condition and packaging for a refund.
- We are not responsible for any shipping and/or handling charges to return an item to HiFiSoundConnection.
- Your refund will be subject to a 20% restocking fee with a $10.00 minimum fee.
- If exchanging you will NOT be subject to the 20% restocking fee. You WILL have to pay the return shipping costs.
- We do NOT refund the amount you paid for shipping, duties, taxes, or any other charge incurred getting the item to your location.
- On items with free shipping returned for a refund, the original shipping cost that we paid the shipping courier will be deducted from your refund.
- We reserve the right to charge a 35.00 flat fee on warranty / exchanges if the original product packaging is not included.
- Other fees associated with items not included with the returned merchandise such as bass knobs, fuse holders, manuals, etc that were not included with the package are also subject to additional fees depending on the item not returned.
Within 30 days of receiving your product, if it becomes defective you can claim our in-house HiFiSoundConnection warranty, unless otherwise stated on the product page.
- We are not responsible for any shipping and / or handling charges to return a defective item to HiFiSoundConnection.
- We will pay for the shipping on the replacement product going back to your location.
- We reserve the right to refer you to the manufacturer for any warranty exchanges.
- We reserve the right to switch you to a comparable product if the original product is out of stock or discontinued.
- We will not send your replacement item until we have received and checked in the defective product, this may take up to 5 business days.
- Any item that is returned MUST first have preauthorization (RA) number before sending the package, if the package does not have an RA number clearly on the outside of the return packaging it will be automatically refused.
- Defective items cannot be returned for a refund.
If your package is missing, includes a wrong item or, if the package / item is damaged in shipping you need to contact us within 24 hours after the package is received. You can email to obtain authorization and / or any questions regarding our policy.
Exceptions:
Due to the custom nature of some items we cannot accept returns on these items for any reason other than warranty support.
The following CANNOT be returned:
- Cut to length Speaker / Power wire
- Subwoofer Enclosures and / or MTX Thunderform boxes and / or Q-Forms
- Any speaker or subwoofer with actual physical damage (Tears, Rips, Dents, Surround Damage, Burnt Voice Coils 'Abuse')
- Installation Parts (Dash Kits and Harnesses)
- Products without a pre-authorized (RA) return number
- Any product after the 14 day period
Cancellation Policy
If your item has not shipped yet we can cancel your order, but your refund will be subject to a 10% processing fee with a $10.00 minimum for the cancellation. If the item has already shipped we are unable to cancel it, please refer to our return policy. Call us at 1-877-275-4434 or email us with any questions in regard to this policy before making a purchase.