We are here to help! Our customer service staff we will glad to assist you with any questions or concerns you many have. We have a service member available 7 days a week.
One of our friendly staff will get back to you usually within one to two hours. All emails are answered in the order they are received and we do answer them all. Include your invoice number and email address with all emails. Please make sure to check your junk mail filter. Sometimes these programs will accidentally place our emails in the junk mail folder.
You can also chat with us live just click the image below:
You can also reach us toll free at:
Customer Service Phone:
Se Habla Español - Extencion 5
Mon-Fri 8:30AM - 9:00PM CST
Sat-Sun 10:00AM - 7:00PM CST
We are available from 8:30AM - 10:00PM Central time Monday through Friday at our customer service number, you can leave a message 24/7 Please make sure to include your invoice number, email address and shipping address with all calls.
Within 14 days of receiving your product you may return certain items in their original condition and packaging for a refund.
- We are not responsible for any shipping and/or handling charges to return an item to HiFiSoundConnection.
- Your refund will be subject to a 20% restocking fee with a $10.00 minimum fee.
- If exchanging you will NOT be subject to the 20% restocking fee. You WILL have to pay the return shipping costs.
- We do NOT refund the amount you paid for shipping, duties, taxes, or any other charge incurred getting the item to your location.
- On items with free shipping returned for a refund, the original shipping cost that we paid the shipping courier will be deducted from your refund.
- We reserve the right to charge a 35.00 flat fee on warranty / exchanges if the original product packaging is not included.
- Other fees associated with items not included with the returned merchandise such as bass knobs, fuse holders, manuals, etc that were not included with the package are also subject to additional fees depending on the item not returned.
Within 30 days of receiving your product, if it becomes defective you can claim our in-house HiFiSoundConnection warranty, unless otherwise stated on the product page.
- We are not responsible for any shipping and / or handling charges to return a defective item to HiFiSoundConnection.
- We will pay for the shipping on the replacement product going back to your location.
- We reserve the right to refer you to the manufacturer for any warranty exchanges.
- We reserve the right to switch you to a comparable product if the original product is out of stock or discontinued.
- We will not send your replacement item until we have received and checked in the defective product, this may take up to 5 business days.
- Any item that is returned MUST first have preauthorization (RA) number before sending the package, if the package does not have an RA number clearly on the outside of the return packaging it will be automatically refused.
- Defective items cannot be returned for a refund.
If your package is missing, includes a wrong item or, if the package / item is damaged in shipping you need to contact us within 24 hours after the package is received. You can email to obtain authorization and / or any questions regarding our policy.
Due to the custom nature of some items we cannot accept returns on these items for any reason other than warranty support.
The following CANNOT be returned:
- Cut to length Speaker / Power wire
- Subwoofer Enclosures and / or MTX Thunderform boxes and / or Q-Forms
- Any speaker or subwoofer with actual physical damage (Tears, Rips, Dents, Surround Damage, Burnt Voice Coils 'Abuse')
- Installation Parts (Dash Kits and Harnesses)
- Products without a pre-authorized (RA) return number
- Any product after the 14 day period
If your item has not shipped yet we can cancel your order, but your refund will be subject to a 10% processing fee with a $10.00 minimum for the cancellation. If the item has already shipped we are unable to cancel it, please refer to our return policy. Call us at 1-877-275-4434 or email us with any questions in regard to this policy before making a purchase.