We are here to help! Our customer service staff we will glad to assist you with any questions or concerns you many have. We have a service member available
5 days a week.
One of our friendly staff will get back to you usually within one to two hours. All emails are answered in the order they are received and we do answer them all. Include your
invoice # and email address with all emails. Please make sure to check your junk mail filter. Sometimes these programs will accidentally place our emails in the junk mail folder.
You can also chat with us live at the link below.
You can also reach us toll free at:
1-877-ASK-HIFI
(275-4434)
We are available from 9-5:30 Central time Monday through Friday at our customer
service number, you can leave a message 24/7 Please make sure to include
your invoice #, email address and shipping address with all calls.
HiFi Soundconnection
PO BOX 495
Brookline Station, MO 65619
Phone: (877)275-4434
E-Mail: sales@hifisoundconnection.com
Return Policy
Within 14 days of receiving your product you may return
any merchandise in its original condition and packaging. The item(s) can be
sent in for refund, exchange or warranty support. We are not responsible for
any shipping and/or handling charges to return an item to
Hifisoundconnection The customer will also be responsible for any return
shipping charges on any item that is exchanged for another model.
Hifisoundconnection will pay the shipping to return ONLY on warranty items
that are within the 90 day in-house warranty policy. Any item that is
returned MUST first have preauthorization (RA) number before sending the
package, we reserve the right to refuse delivery. If your package is
missing, includes a wrong item or, if the package/ item is damaged in
shipping you need to contact us within 24 hours after the package is
received. You can email
sales@hifisoundconnection.com to obtain authorization and/ or any
questions regarding our policy.
Exceptions:
Due to the custom nature of some items we cannot accept
returns under any condition other than warranty support. The following
CANNOT be returned:
Cut to length Speaker / Power wire
Subwoofer Enclosures and / or MTX Thunderform boxes
Any speaker or subwoofer with actual physical damage (Tears, Rips,
Dents, Surround Damage)
Installation Parts (Dash Kits and Harnesses)
Products without a pre-authorized (RA) return number
Any product after the 14 day period
All returned packages will be inspected, processing can
take up to a 2 weeks for warranty, exchanges and returns.
Any item sent into us for a refund is subject to a minimum of a 20%
restocking fee of the original purchase price. We also do NOT refund the
original shipping price. We reserve the right to charge a 35.00 flat fee on
warranty/ exchanges if the original product packaging is not included. Other
fees associated with items not included with the returned merchandise such
as bass knobs, fuse holders, manuals, etc that were not included with the
package are also subject to additional fees depending on the item not
included.
Thank you for your business!
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